If you know what to do, this is a very simple procedure and takes about an hour in total to complete. The Water and Electricity Authority will take about two days to put your power on so factor in this time before you move in.
You will need you passport, visa and copies and 1,000 dirhams in cheque or cash for a deposit. You will also need your tenancy contract and your landlord’s passport or visa copy.
These need to be taken down to the offices, you wait in a queue for what seems like years and when it’s your turn it should be a simple data entry process.
In Dubai, you can register online for DEWA once you’ve got your customer service number. It takes about a week to get approved but after that you never have to see a DEWA office again and can pay your bills at home. You could also pay at some petrol stations,
In Abu Dhabi you can call 800 555 for all government-related questions. The staff will be helpful and usually speak excellent English.
These are the numbers for ADWEA Abu Dhabi Contact Centre: 800 2332 and Al Ain Contact Centre: 800 9008. However Abu Dhabi government employees very seldom have to pay for their rent, water or electricity and usually Abu Dhabi residents will have water and electricity included in their rent.
I’ll do a list of offices for DEWA below and other authorities also, if I can find them!
It’s is a similar procedure for getting a Du/ Etisalat home service and you also need a deposit to start one of these also.
What I would suggest is always keep a copy of your landlord’s passport and visa, your passport copy and via, your tenancy contract and passport pictures in your car. Its ridiculous the amount of times you need your passport copy or passport pictures to get things done here and just makes life all the more simpler.
These are DEWA office opening times. The number for the main operator is 04 601 9999. If I’ve left anything out, feel free to leave a comment or email.
| # | Customer Service Centres | Opening Timings |
| 1. | Saturday to Thursday 7:30 AM to 8:00 PM | |
| 2. | Sunday to Thursday 7:30 AM to 8:00 PM Saturday 7:30 AM to 2:00 PM | |
| 3. | Saturday to Thursday 7:30 AM to 8:00 PM | |
| 4. | Sunday to Thursday 7:30 AM to 2:00 PM | |
| 5. | Sunday to Thursday 7:30 AM to 8:00 PM Saturday 7:30 AM to 2:00 PM | |
| 6. | Sunday to Thursday 7:30 AM to 2:00 PM | |
| 7. | Sunday to Thursday 7:30 AM to 2:00 PM | |
| 8. | Sunday to Thursday 7:30 AM to 8:00 PM Saturday 7:30 AM to 2:00 PM | |
| 9. | Sunday to Thursday 7:30 AM to 8:00 PM Saturday (Bill Payment Only) 7:30 AM to 2:00 PM | |
| 10. | Saturday to Thursday 7:30 AM to 8:00 PM | |
| 11. | Sunday to Thursday 9:00 AM to 3:30 PM | |
| 12. | Sunday to Thursday 9:00 AM to 3:30 PM |
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